HMS AND YOU

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Home  Market Services: The color, quality and HR practices for home services. Home Market Services opens its doors in February 2010, interview with Vincent Gokelaere, president:

Florence Travers: What is your approach to this market?
Vincent Gokelaere: It is pretty basic, "the best staff for the best service! This means method at all stages, a permanent quality requirement, a close relationship with our customers, continuous monitoring, on the lookout for every point of improvement. To do this, we will adopt a business model a little different from others and strengthen the involvement of our staff in the company.

FT: Why the purple and pink colors for HMS?
VG: First of all, I wanted bright colors because although paying for home services is a necessity, it should also mean pleasure and comfort. The bright colors create warmth and meet our goals to become the comfort and well being partners of our customers. Secondly, I wanted HMS to be different, and this choice of color perfectly meets this goal.

FT: You have wished for a website geared towards customer benefit, is it strategic?
VG: Yes, absolutely! We are fortunate in that market to receive significant assistance from the State with the tax cuts, thereby providing many households with an access to home service staff. It's a mini-revolution, which responds to multiple changes of the 21st century, and I can only be delighted. However, under the existing oversupply, I think you really need to highlight the quality of services and provide this service to our customers. Who did not dream of returning home in a clean tidy house, with dinner ready, ironed clothes, and enabled to devote time to those whom he or she likes and enjoy free time?

FT: You insist on HR practices in this industry, what will  your actions be in this area?
VG: The secret of this business is really human. It requires a drastic selection, ongoing monitoring, continuing education, a commitment to the company, a recognition of this commitment, and of course a respect for individuals. To do this, we implement methods and tools enabling us to monitor our staff to determine training needs, favor company loyalty.

Recrut.com talks about HMS

Read the exclusive interview of Vincent Gokelaere in Recrut.com magazine

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